The enquiry becomes your job
for the rest of the day.
A basic availability/pricing request arrives. Every hand-off still belongs to you.
- ENQUIRY ARRIVESA customer asks about availability, price and timing.
- READ + INTERPRETYou work out what they need and which details are missing.
- FIND THE CONTEXTOld emails, pricing, service notes and the calendar are checked.
- DRAFT + SEND THE QUOTEYou retype familiar answers, build the quote and proofread before sending.
- CLIENT CONFIRMS THE QUOTEThe customer replies, so you reopen the thread and check what they accepted.
- CONFIRM THE SERVICEYou restate what will be provided, settle the timing and clarify the final details.
- UPDATE EVERYTHINGThe confirmed service is copied into the job sheet, calendar and reminder list.
- REMEMBER THE FOLLOW-UPYou reopen the thread, check what happened and chase the next action.

