Courier + AI Terms & Legal Information

Business identity

Sorrin is the registered business name used by Salem Lloyd, operating as a sole trader under ABN 46 912 022 923.

References to “Sorrin” on this website refer to the registered business name. References to “Salem”, “I”, “me”, “my”, “the business”, or “the courier” refer to Salem Lloyd trading as Sorrin, unless stated otherwise.

Quotes and calculator estimates

Quotes generated through the website calculator are indicative only until reviewed and approved by Salem.

A quote may need to be adjusted if:

• the pickup or drop-off address is entered incorrectly
• the distance, travel time, parking, loading, access, or waiting requirements differ from the original request
• the item is larger, heavier, more fragile, more urgent, or more complex than described
• the job requires direct delivery, refrigeration, special handling, multiple stops, after-hours work, weekend work, or a return trip
• the calculator produces an obvious pricing error, technical issue, outdated rate, or incorrect result

A booking is not confirmed until Salem has accepted the job and confirmed the final price.

Salem may decline, cancel, or re-price a job before pickup if the original quote was based on incorrect, incomplete, misleading, or materially different information.

Price-beat offer

Salem aims to offer the most affordable priority courier service in Ballarat.

Where stated, Salem may beat a competitor’s standard courier rate for a like-for-like job.

To qualify, the competing quote must be current, genuine, verifiable, and based on the same delivery details, distance, timing, item type, service level, and location.

The price-beat offer does not apply to:

• limited-time promotions
• discounts
• coupons
• bulk commercial contracts
• membership pricing
• subscription pricing
• unavailable services
• pricing errors
• loss-leading offers
• quotes that are not genuinely comparable

Salem reserves the right to decline a price match where the competing quote cannot be verified, or where completing the job at that price would be unsafe, unlawful, unreasonable, or commercially impractical.

Customer information

Customers are responsible for providing accurate information before a job is accepted.

This includes:

• pickup and drop-off addresses
• contact names and phone numbers
• item size, weight, and quantity
• whether the item is fragile, valuable, perishable, temperature-sensitive, urgent, awkward, or difficult to access
• parking, loading, stairs, security, gate codes, handover, or waiting requirements
• deadlines or delivery instructions
• whether the item needs direct delivery or special handling

Salem may decline, cancel, pause, or re-price a job if critical details are missing, incorrect, or materially different from what was originally provided.

Vehicle capacity and item suitability

Salem operates using two personal vehicles and does not provide heavy freight, removalist, pallet freight, refrigerated truck, or specialist dangerous-goods transport services.

Items must be suitable for transport in the available vehicle space.

Salem may refuse any item that is too large, too heavy, unsafe, unlawful, poorly packed, leaking, contaminated, likely to cause damage, or unsuitable for the requested delivery method.

Unless specifically agreed in writing, Salem does not provide:

• specialist packing
• heavy lifting beyond reasonable single-person handling
• installation
• assembly
• disassembly
• refrigerated freight
• pallet freight
• dangerous goods transport
• secure cash or valuables transport
• specialist artwork transport
• specialist medical transport

Packaging and preparation

Customers must ensure all items are properly packed, sealed, protected, labelled where necessary, and ready for transport before pickup.

Fragile items, electronics, glass, artwork, documents, plants, food, liquids, and high-value items must be clearly identified before the job is accepted.

Salem may refuse to collect an item if it appears poorly packed, unstable, leaking, unsafe, or likely to be damaged during normal transport.

Salem is not responsible for loss or damage caused by poor packaging, insufficient protection, pre-existing damage, or the inherent nature of the item.

Perishable and temperature-sensitive items

Perishable, refrigerated, frozen, hot, or temperature-sensitive items must be disclosed before booking.

Where an item needs to stay cold, frozen, hot, direct, separated, or delivered within a strict time period, the customer should request a direct or custom delivery.

Salem may assist with perishable deliveries where practical, but the customer remains responsible for ensuring the item is suitable for the requested delivery method and is packed appropriately before pickup.

Salem may refuse a perishable or temperature-sensitive job if the requested delivery method appears unsuitable, unsafe, or likely to compromise the item.

Unless separately agreed in writing, Salem does not guarantee refrigerated, frozen, or hot-holding conditions during transport.

Waiting time, access, and job changes

Additional charges may apply where Salem is required to:

• wait at pickup or drop-off
• return to the sender
• reattempt delivery
• attend an amended address
• complete extra stops
• carry items further than expected
• deal with stairs, locked gates, missing contacts, parking issues, loading delays, or access problems
• complete additional work not disclosed before booking

Changes requested after a booking has been accepted may change the final price.

Where paid parking is reasonably unavoidable to complete the booked collection or delivery, the actual parking cost may be passed through to the customer. Salem will provide evidence where reasonably available.

Failed delivery and authority to leave

If the sender or receiver is unavailable, Salem may contact the customer for instructions.

Depending on the job, Salem may:

• wait and charge waiting time
• return the item to the sender
• reattempt delivery for an additional fee
• leave the item only if clear authority has been given and it is reasonable to do so

If a customer gives authority to leave an item unattended, Salem is not responsible for loss, theft, spoilage, weather damage, or third-party interference after the item has been left according to those instructions.

Salem may refuse to leave an item unattended if it appears unsafe, unlawful, unreasonable, or likely to create a dispute.

If handover fails after the included 10 minutes of waiting, Salem will attempt to contact the booking customer and the nominated contact. If safe-leave authority is unavailable or unsuitable, the item may be returned to the sender, held temporarily, or re-attempted by agreement.

Return-to-sender, re-attempt, additional travel, waiting beyond the included allowance, and storage required by a failed handover may be charged reasonably according to the extra time, distance, parking, and handling involved. The customer remains responsible for collecting or arranging delivery of an item placed into temporary storage.

Items Salem may refuse

Salem may refuse to carry any item that appears unsafe, unlawful, restricted, improperly packed, or unsuitable for transport.

This may include, without limitation:

• illegal goods
• weapons
• ammunition
• dangerous goods
• hazardous chemicals
• flammable items
• leaking liquids
• drugs or controlled substances
• live animals
• human remains or biological material
• cash, bullion, precious stones, or irreplaceable valuables
• medical samples or clinical waste
• items requiring specialist licences, permits, refrigeration, security, or handling

If you are unsure whether your item is suitable, contact Salem before booking.

Payment

Payment terms will be confirmed before the job is accepted.

Salem may require payment before pickup, on delivery, or by invoice depending on the customer, job type, and agreed arrangement.

Additional charges may apply for waiting time, extra stops, return trips, reattempted delivery, special handling, after-hours work, weekend work, incorrect details, access issues, or changes requested after booking.

Invoices, receipts, and business documents will identify Sorrin, Salem Lloyd, and ABN 46 912 022 923 where required.

Cancellations

Cancellation fees may apply where a job has already been accepted, scheduled, commenced, or where Salem has already travelled toward the pickup location.

If Salem cancels a job before pickup because the item is unsafe, unlawful, unsuitable, incorrectly described, or materially different from the booking details, a cancellation or travel fee may still apply.

If Salem cannot complete an accepted job due to circumstances within Salem’s control, Salem will work with the customer to provide a fair outcome.

Website information

Salem aims to keep all website information, rates, service descriptions, and calculator outputs accurate and up to date.

However, errors may occur.

Where a website error, calculator error, outdated rate, technical issue, or obvious mistake appears, Salem may correct the price or service details before accepting the job.

Salem may update website rates, service descriptions, availability, terms, and operating areas from time to time.

Privacy

Information provided through the website, email, phone, quote requests, or bookings may be used to:

• respond to enquiries
• prepare quotes
• complete deliveries
• contact senders and receivers
• manage customer communication
• issue invoices or receipts
• keep basic business records
• resolve disputes
• comply with legal obligations

Salem will not sell customer information.

Customer details may be shared only where reasonably required to complete a delivery, comply with the law, manage a dispute, or operate the business properly.

Australian Consumer Law

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, remedy, or protection that cannot legally be excluded under Australian Consumer Law or any other applicable law.

Where Australian Consumer Law applies, customers may be entitled to remedies if services are not provided with due care and skill, are not fit for an agreed purpose, or are not supplied within a reasonable time where no time is agreed.

Third-party AI tools and software

Many AI systems depend on third-party platforms, software, APIs, hosting, integrations or subscription services that are not owned or controlled by Sorrin.

Those providers may change their models, features, limits, pricing, availability, security settings, terms, integrations or product behaviour at any time. Sorrin is not responsible for outages, discontinuation, account restrictions, provider policy changes or other third-party events outside Sorrin’s reasonable control.

Where a build requires a third-party account, licence, subscription or usage fee, the customer is responsible for maintaining it unless a different arrangement is agreed in writing.

Customer instructions, data and source material

Customers are responsible for providing lawful, accurate and appropriately authorised information, files, examples, instructions and access required for the agreed work.

The customer must not provide personal information, confidential information, copyrighted material, credentials, regulated data or third-party content unless the customer has a lawful basis and sufficient authority to use it for the agreed purpose.

Sorrin may pause, refuse or redesign work if the requested use appears unlawful, deceptive, unsafe, materially misleading, improperly authorised or unsuitable for the proposed technology.

AI output, accuracy and human review

Generative AI and other probabilistic systems can produce incorrect, incomplete, outdated, biased, inconsistent or fabricated output, including output that appears confident or persuasive.

Unless expressly agreed otherwise, AI output must not be treated as automatically verified fact, professional advice, a binding decision or a substitute for appropriate human judgment.

The customer is responsible for applying a level of review proportionate to the consequences of the task before relying on, publishing, sending, filing, purchasing from, acting on or otherwise using AI-generated material.

Automated decisions and higher-risk uses

Standard Sorrin AI installations are not designed by default to make unsupervised decisions that materially affect a person’s legal rights, employment, access to services, safety, finances, health or other significant interests.

Any higher-risk or rights-affecting use requires separate assessment, a clearly agreed scope and appropriate human oversight. The customer remains responsible for the lawfulness of the final use and for any notices, explanations, review processes or safeguards required within their business.

Sorrin may refuse to build or enable a system where the risk cannot be reduced to a level Salem considers appropriate.

Intellectual property and generated material

Once a one-off Sorrin build has been paid for, the customer may use the Sorrin-created deliverables supplied for that engagement, subject to any third-party software licences, platform terms, pre-existing materials and rights that cannot be transferred.

AI-generated material may not be exclusive and may resemble material generated for other users. Sorrin does not guarantee that every AI-generated output will attract copyright protection, be unique, or be free from all third-party rights.

The customer is responsible for appropriate review and rights clearance before using generated material in high-value branding, publication, advertising, commercial products or other situations where ownership or infringement risk is material.

Accounts, credentials and access

Where practical, customer-owned accounts are preferred. Customers are responsible for maintaining secure passwords, multi-factor authentication, account recovery details, staff permissions and subscription access.

Any access granted to Sorrin must be authorised by the customer and should be no broader than reasonably necessary for the agreed work. Unnecessary access may be removed after hand-over or when support ends.

Sorrin is not responsible for account compromise caused by customer credential sharing, weak passwords, unauthorised staff access, third-party breaches or other causes outside Sorrin’s reasonable control.

Ongoing performance, maintenance and provider changes

AI models, APIs, integrations and software products evolve quickly. A system that works as intended at hand-over may later require adjustment because an external provider changes behaviour, access, limits, features or technical requirements.

Unless ongoing support, maintenance or a membership is expressly included, the original implementation price does not include indefinite monitoring, repair or adaptation to future third-party changes.

Where Sorrin becomes aware of a material issue during an active support arrangement, Salem may recommend a change, workaround, pause or replacement tool.

No guaranteed commercial outcome

Sorrin may discuss likely benefits, use cases and practical opportunities, but does not guarantee specific revenue, profit, cost savings, lead volume, conversion rates, search rankings, staff reductions, time savings or other commercial outcomes unless a specific written guarantee is expressly provided.

Results depend on factors outside Sorrin’s control, including the customer’s business, data quality, staff use, third-party software, market conditions, customer demand and the way the system is operated after hand-over.

AI service payments, changes and cancellation

Pricing and payment timing will be confirmed before paid AI work begins. A deposit, staged payment, pre-payment or invoice arrangement may be required depending on the project.

If the customer changes the requested outcome, adds integrations, expands the data or workflow, requests substantial revisions, or introduces requirements that were not disclosed when the scope was agreed, the price and delivery timing may change.

Where a project is cancelled after work has commenced, Sorrin may charge reasonably for work already completed, committed third-party costs and other non-recoverable expenses, subject to any rights that cannot legally be excluded.

Australian Consumer Law — AI and digital services

Nothing in these AI terms excludes, restricts or modifies any consumer guarantee, right, remedy or protection that cannot legally be excluded under Australian Consumer Law or any other applicable law.

Where Australian Consumer Law applies, Sorrin’s services must be provided with due care and skill, be fit for an agreed purpose where the guarantee applies, and be supplied within a reasonable time where no time is agreed.

Turnstile Privacy Addendum

Last updated: JUNE 18, 2025

1. INTRODUCTION

Turnstile, developed by Cloudflare, Inc. (Cloudflare), is a pro-privacy website security tool that processes minimal Signals (as defined below) solely to protect web properties against malicious activity by distinguishing human users from bots and blocking bot traffic.

Cloudflare does not control whether a website chooses to use Turnstile; instead, we make Turnstile available to any website that is looking for a way to detect and block bot traffic.

2. SCOPE OF THIS ADDENDUM

This Turnstile Addendum is supplemental to Cloudflare's main Privacy Policy. It provides additional information specific to your use and interaction with Turnstile. This Addendum also applies to the personal data processed using Cloudflare’s Challenge Platform, and any reference to “Turnstile” in this addendum applies equally to the Challenge Platform.

The Cloudflare Privacy Policy continues to apply to your use and interaction with Turnstile, except where this Turnstile Addendum provides more specific information. In those cases, the more specific information will apply instead.

3. INFORMATION WE COLLECT

Cloudflare Turnstile processes a variety of client-side signals (“Signals”) such as client IP address, TLS Fingerprint, User-Agent Header and Sitekey and associated origin. Cloudflare does not have the ability to directly identify any individuals from any of the Signals Turnstile collects, including IP addresses.

4. HOW WE USE INFORMATION WE COLLECT

(i) Bot detection and blocking

Turnstile is a tool to protect web properties by distinguishing human users from bots and blocking any detected bot traffic that could otherwise harm the safety and security of that property.

It does so by evaluating the Signals listed above specific to both the website visitor and the website visited. The purpose of collecting these Signals is not to identify, profile or target any individuals but solely to detect and block bots. The Signals collected by Turnstile are strictly necessary for this purpose (i.e. detecting and blocking bots to enable visitors to enjoy a safe and secure experience when visiting websites that have implemented Turnstile).

Cloudflare is a data processor of Signals that we process to provide the Turnstile service to our customers, that is, securing our customers’ websites. This means that we process Signals for this purpose on behalf of, and pursuant to instructions issued by, our website operator customers (who are the data controllers of any data processed for this purpose). If you have questions, or wish to exercise any data protection rights, regarding Cloudflare’s processing of Turnstile data to provide our service, please contact the relevant website operator.

(ii) Improving Turnstile’s bot detection capabilities

Cloudflare also processes the Signals described in this Privacy Notice to improve Turnstile. This is necessary to refine and improve our bot detection algorithms in order to respond to evolving bot threats, and to maintain the security of the web properties that website visitors choose to visit.

Cloudflare is a data controller of Signals that we process to improve Turnstile’s bot detection capabilities. This Turnstile Privacy Notice (in conjunction with Cloudflare's main Privacy Policy) governs our processing of Signals for this purpose.

5. NOTICE TO EU AND UK RESIDENTS

To the extent that the data described in the Turnstile Privacy Notice qualifies as personal data, then:

• When processing this personal data as a processor to protect our customers' websites, our customers, as controllers, determine the lawful basis of this processing, and we process this data under their instruction and on their behalf; and
• When processing this personal data as a controller, we rely on our legitimate interests in improving the effectiveness of Turnstile's bot detection capabilities to process this Turnstile data.

6. COOKIES

The Signals collected by Turnstile are strictly necessary for the purpose of detecting and blocking bots to enable visitors to enjoy a safe and secure experience when visiting websites that have implemented Turnstile.

For more information about the cookies used by Cloudflare, please check our Cookie Policy and our Turnstile Developer Docs.

CONTACT FOR PRIVACY CONCERNS

If you have questions or concerns about this Turnstile Privacy Notice or your personal data processed through Turnstile, please contact Cloudflare’s Data Protection Officer at dpo@cloudflare.com.