Before your item moves.

No. Calculator results are indicative until Salem reviews the details and confirms the final price. Incorrect addresses, missing cargo information, access problems, extra handling or technical errors may change the quote. If anything material needs to change, it will be raised before the job is approved.

A booking is confirmed only after Salem accepts the job and confirms the final price. Submitting a request does not automatically guarantee availability, so do not treat the calculator result or submission screen as dispatch confirmation.

Pickup and drop-off addresses, timing, contact details, item quantity and packaged dimensions, approximate weight, whether it is fragile or perishable, access instructions, required handling and anything that could affect the journey. Photos are useful when an item is bulky, awkward or difficult to describe.

Salem may beat a current, genuine and verifiable standard rate for a like-for-like job. Promotions, discounts, bulk contracts, unavailable services and non-comparable quotes are excluded.

Flexible / 4H+ is the lowest-cost option, Express / 2H provides a tighter service window, and ASAP / 1H receives the highest service priority Salem can reasonably provide. The service period is measured against the agreed ready and deadline information, and all options remain subject to availability and real-world delays.

No. An ASAP job receives the highest available service level and is planned around your deadline, but it does not guarantee that no other necessary job, delay, emergency or matter will be attended to if Salem considers it necessary.

The core area is the Ballarat region and M8 corridor. Melbourne and regional Victorian work may be possible by request and is quoted according to the job.

Yes. Strict windows and urgent requirements should be disclosed before booking and may attract an additional charge. Availability, traffic, weather, access and other delays still apply.

Typical work includes documents, samples, stock transfers, customer orders, bouquets, cakes and other suitable business deliveries. The item must fit safely in the available vehicle and be properly packed.

The Mazda has an approximate boot opening of 102 cm wide by 74 cm high, with more than 200 cm of load length available with the seats down. Final suitability depends on shape, weight, packaging, orientation, available restraint points and successful hatch closure.

Potentially. Bulky or heavy items attract an additional charge, and the larger SUV or roof-rack arrangements must be booked in advance, generally with at least 12 hours notice. Provide packaged dimensions, weight and a photo before the job is accepted.

Yes where practical, but they must be disclosed and packed appropriately. Perishable or temperature-sensitive items are strongly recommended for Priority service. Refrigerated, frozen or hot-holding conditions are not guaranteed unless separately agreed.

Unsafe, unlawful, leaking, contaminated, poorly packed or unsuitable items may be refused. Sorrin does not provide specialist dangerous-goods, heavy freight, pallet, refrigerated truck, secure cash, specialist medical or specialist artwork transport.

Yes. Proof of delivery notes and a photo, plus direct confirmation through the requested contact method, are complimentary where appropriate. If a signature or another specific hand-off requirement is essential, include it in the booking.

Salem may contact the customer, wait and charge waiting time, return the item, reattempt delivery for an additional fee, or leave it only where clear authority has been given and doing so is reasonable.

Yes, where reasonable. Once an item is left according to clear authority-to-leave instructions, the customer accepts the risks of theft, weather, spoilage or third-party interference.

Extra stops, amended addresses, unexpected access, waiting, return trips, heavier cargo or additional work may change the final price. Tell Salem as soon as possible.

Payment terms are confirmed before the job is accepted and may depend on the customer and job type. Guest bookings may require pre-payment after approval; approved business arrangements may use agreed payment terms.